As a customer of Professional Audio Design, Inc., (PAD), you get a unique set of perks designed to make your shopping experience easier and more efficient. We call it the PADvantage and it has these components:
Extended Warranty. Get up to a 2-year extended warranty on any new gear and up to a 1-year extended warranty on used gear.
PAD-Certified Preowned Gear. All of our used equipment goes through a rigorous testing and servicing process before we make it available for sale.
Best Price Match. We guarantee the lowest price, period. If you need a price match, call us at 1-877-223-8858 for details.
Expert Advice. The PADTech team knows the gear inside and out. If you need help with installation, configuration or repairs, call us. We can help.
The Fine Print
1 Extended Warranty
Most manufacturers provide a one year warranty on products, yet it always seems that something goes wrong right after that first year is up. That’s why we extend manufacturers warranties to 2 years. We want to make sure you are up and running, and happy with your purchase, long after it’s arrived.
2 PAD-Certified Preowned Gear
Before we sell any piece of used gear, we put that piece through an extensive testing and calibration process where we measure and analyze the circuit and performance of the item. During that process, we replace any faulty components, including bulbs, LEDs, potentiometers, switches and connectors. The item will be thoroughly cleaned internally and externally, and if necessary, the item will go through ultrasonic cleaning. The item is then calibrated to perform at or beyond the original manufacturer’s specifications, and any repair work is documented.
3 Best Price Match
Price is always a big concern when buying equipment. We get it. Gear can be expensive, and we don’t want you to pay more at PAD than you would elsewhere.
This is our pricing policy, simply put: We guarantee the lowest price. We will not only compete with, but we will beat any price, anywhere: on the internet, in print, big box or small box store – ANYWHERE! We don’t expect you to pay more to shop with us, PERIOD!
When you choose to shop with PAD we don’t expect you to pay more money for the same item than you would be buying it elsewhere.
While no one can possibly know what every retailer in the country is selling every item for, or every sale that is happening from Los Angeles to New York, our years of experience in the New York / New England market – the most competitive in the world – gives us a unique insight into a wide range of products. While we are geographically close to Boston and New York, our clientele is worldwide, and we strive to provide them with world class service. If our price is too high on a given product, let us know. We can be very aggressive when it comes to price. Additionally, we also offer a 30-day price protection policy on most new items so you are completely protected.
1 Items refer to new, identical products (in other words, an “apples to apples” comparison). This excludes but is not limited to demos, floor models, B-stock, or used items.
2 Because of computer industry standards, computers and computer hardware may not be covered by our 30 day price protection policy. This also includes, but is not limited to displays, RAM and hard drives.
3 Unilateral Pricing Policy (UPP) is a policy set by certain vendors where they determine a minimum resale price for all retailers. If sold below this minimum resale price, PAD could be cut off from future sales for these brands, and in some cases, it can affect the user warranty. The list of manufacturers below adhere to UPP:
- Avid Pro Tools Software
- Bowers and Wilkins
- Telefunken (Diamond Series)
Please call us at 877-223-8858 if you have any questions about this policy or would like to discuss alternative options.
4 Expert Advice
PAD has helped thousands of studios over the past 25 years and continues to provide expert advice to audio professionals worldwide. Whether it’s advice on which specific microphone would be best for a given application, or advice on how to develop a multi room commercial recording facility, or anything in between, we’ve got you covered. We are not a cookie cutter operation, every client we work with is different, and has a different set of goals, aspirations, resources, time frame and priorities. We work with you to understand the end result you are looking for, long before we make any recommendation, and as most of our clients will tell you, we’re in it with you for the long run. We don’t just offer advice when you are looking to purchase a new piece of gear, we offer lifetime support! We want to talk with you, help you solve your problems, keep your studio running at tip-top level, and celebrate the results when it’s all mixed and mastered!