International Orders

INTERNATIONAL ORDERS

Credit Card We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order.

Shipping  We will ship via the most cost effective method for your specific item. We use USPS, UPS and Fedex for international shipments, and find that USPS is usually most cost effective for lower value items, while higher value items vary by country and delivery time.  Contact us for a shipping quote for any international orders. We will combine items for shipment to reduce cost when applicable. On larger items (Consoles, Main Monitor Systems) we can coordinate crating, palleting, packing and shipping to any international shipping or air transport terminal.  We can also coordinate delivery to the final destination, and we also offer installation, commissioning, room tuning and maintenance packages. Contact one of our systems engineers for details at info@proaudiodesign.com

Import Duties and Tax Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country. If duties aren’t paid and the goods are held by customs, you are responsible for any charges. If goods are returned to us, any charges or duties will be deducted from any applicable refunds due.

Duties and tax for warranty and damage replacement items Even though you may have paid shipping, taxes or duty on your original order, it is IMPORTANT to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Restrictions Due to manufacturer restrictions, certain brands cannot be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.

International Returns Returns are subject to a Return Authorization (RA) and unauthorized returns shall be refused and sent back to the sender. In addition to obtaining a Return Authorization (RA) number, Professional Audio Design will provide customs and shipping documents that MUST be used with all international returns. FAILURE to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.

Warranty Items Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply. (Read above). Contact customer service Monday through Friday from 10 AM to 6 PM Eastern Time. Email info@proaudiodesign.com or call 1-877-223-8858. If outside the United States please call 781-982-2600.

Damaged Package If your package is damaged, you MUST contact customer service within 48 hours from delivery Contact customer service Monday through Friday from 10 AM to 6 PM Eastern Time. Email info@proaudiodesign.com or call 1-877-223-8858. If outside the United States please call 781-982-2600.

Please be aware that pro audio is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Professional Audio Design is not responsible for any denied shipping claims. You may have to provide supplementary packing materials if the outer carton has been damaged during the original trip out to you.

Include the Return Authorization once approved with shipment, prepay and insure your package(s) and return them to:

Professional Audio Design, Inc.  Attn: Service Department, 90 Corporate Park Drive, Suite 1420, Pembroke MA 02359   781-982-2600